Free Shipping for Orders over $49

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FAQ

Order Status

• Has my order shipped?

Please login to your account to check the status of your account.  Status, Shipping and tracking information will be available once order is placed.

• How do I change quantities or cancel an item in my order?

Due to the way our system processes orders, orders cannot be changed online once placed.  If you feel that a change is required, please contact us by email , or call us at 701-591-3030.

Cancellations must be received within 3 hours of submitting an order.


• How do I track my order?

Please login to your account to check the status of your account.  Status, Shipping and tracking information will be available once order is placed.

 
• My order never arrived.

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

For orders sent by USPS, please contact your local USPS office as they may have left a notice with you that the package is being held at the post office.


• An item is missing from my shipment.

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already.

If you still find that an item is missing, please contact us by email, or call us at 701-591-3030.


• When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account


• How do I create an account?

Click "Create and Account" link at the top right side of our site home page.


• How do I edit my account information?

Click "Sign In" on the top right side of our site home page.  From there you can make any changes.


• I forgot my password.

Navigate to the "Sign In" page located in the top right side the site home page.

Click the "Forgot your Password?" link at the bottom of the Sign In form.

• I received the wrong product.

If you feel that you have received the wrong product, please contact customer service or call us at 701-591-3030 within 72 hours of receiving the product.

Shipping and Returns


• Do you ship to my country?

Currently we are only shipping to United States addresses.


• How long does shipping take?

We want to insure that our customers get their products in a timely and cost-effective fashion, which is why we ship orders within 24 hrs on orders placed before 5 CST.

All shipments are subject to product inventory availability, and orders placed on a weekend or holiday may not ship until the next business day. Shipments to Alaska and Hawaii addresses may require an additional delivery time.

All orders that qualify for free shipping will be shipped by the most economical method.  Normal orders will go out USPS or FedEx Smart Post and can take 3 to 10 days to arrive at your location. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

For faster shipping, please choose an alternative method at checkout.


• How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

For Free Shipping we use the most economical method available and may take 6 to 10 days at times, however, this is unusual.

• How do I return my product?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or you can call us at 701-591-3030 between 9:00 AM - 4:00 PM CST to speak with a customer representative.  When Calling please have your order number readily accessible.

All returns must have a return authorization to qualify for a refund or exchange.


• When will my order ship?

We want to insure that our customers get their products in a timely and cost-effective fashion, which is why we ship orders within 24 hrs on orders placed before 5 CST.

All shipments are subject to product inventory availability, and orders placed on a weekend or holiday may not ship until the next business day. Shipments to Alaska and Hawaii addresses may require an additional delivery time.

Sorry, but we do not ship to APO/FPO addresses.

Note: after placing your order, you may click the "Order Status" link at the top of our site to track the status of your order. You will receive a shipment email confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Guarantees


• Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!


• Privacy Policy

We value your privacy.  Please review our "Privacy Policy" for compete details on how we use the information we collect.


• Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Anytime a web page asks you for sensitive information, you need to be able to identify if the page is secure or not. The ability to recognize a secure web connection is extremely important as online fraud cases have increased substantially from year to year.
• 100% Satisfaction


• In Stock, Yes!

We keep a number of our most popular products in stock and on hand so that our customers are never very long without the health care items that they need. In addition, since our supplier delivers products to us daily, we can guarantee that any out-of-stock merchandise will be restocked and available to our customers by the next business day.

Pricing and Billing


• Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same states as Thrifty White Pharmacy operates.     We operate in Minnesota, Iowa, Wisconsin, North Dakota, South Dakota and Montana.


• I have a question on my charges.

Click the "Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


• What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order.


We accept Visa, Mastercard, Discover, American Express and Paypal for payment.


Please note that we will not ship your order until we receive payment from you.


• I need a copy of my receipt/invoice.

Click the "Sign In" link at the top right hand side of our site to print invoices.


• When will my credit appear on my account?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


• When will my credit card be charged?

Your credit card will be charged at the time the order is placed.  If for some reason we cannot ship your order within 72 hours, we will notify you and offer a refund until the order is ready to ship.

Buyer's Guide


• How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, login to your account to view Gift Certificates available.


• How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

Additional Support


• How do I contact you?

You may contact us by "email" or you may call us Monday - Friday from 9:00 AM to 4:00 PM CST at 701-591-3030.


• I am having problems adding items to my shopping cart

These are some of the most popular reasons your cart may continue to say, "empty" even after you have added to your cart. There may be other outlying issues beyond what is described here, but these have been the most discussed.

Tips:

  • Make sure that you are not behind a company firewall. This may block certain "cookies" and/or information from reaching the cart. Please check with your IT department if you are shopping for products at work. More resources: http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=35851
  • Try another browser. If you are on IE7 or IE8, try Firefox.
  • Make sure www.theonlinedrugstore.com is not blocked in your browser.
  • Make sure Javascript is enabled: https://www.google.com/adsense/support/bin/answer.py?hl=en&answer=12654.
  • If you are using IE8, make sure to bring the security settings from High to Medium
  • If you are using virus software or an Adware program, make sure it is not blocking www.theonlinedrugstore.com
  • If you are using firewall software, make sure this site is on the safe list or unblocked

If you are still having issues, please contact Customer Service and send us your a.) browser name, b.) version and whether you are on a c.) PC or Mac. Or give us a call at 701-591-3030.